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Terms and Delivery Information

Your order will be delivered in 3-4 days.

Returns & Refunds : Legal compliance
Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.

How to cancel your order within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off period”, please email sales@beverlymcnab.co.uk or write to Beverly McNab, 14 Heath Grove, Harrogate, HG2 0PX. Please tell us your name and address and details of your order.

Returning unwanted goods
Custom and bespoke items made-to-order cannot be returned unless the items have not been produced in accordance with the customer's specifications. Please take care when ordering custom items and ensure that sizes/colours are correct before placing your order.

Unwanted goods must be returned within 7 days of delivery. Providing that unwanted goods are received unused, unopened and in resaleable condition within 7 days of delivery, we will make a refund. If you return an item and it does not meet this criteria you will need to pay an additional postage cost if you want the item re-posted to you. If you cancel your purchase within this 7 day 'cooling off' period, we will refund your payment. If you paid by credit or debit card through PayPal, your refund will be made directly to your PayPal account within 30 days of your cancellation.

Privacy & Disclosure: We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.

Data Collection: We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.

Cookies: Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.

Protection: We will not retain any details that you provide, except for your email address. All customer's email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the news services by following the instructions on the bottom of each news email.

Consent: Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.


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